jim c
Lockerbie, United Kingdom
Fantastic
Oct 2023
Great log cabin really enjoyed our stay cabin was very comfortable and a great log burner really cosy will certainly be returning absolutely fantastic weekend canny wait for the next time
15 Oct 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Perfect wee retreat
Oct 2023
This was my 2nd stay (I have also booked my 3rd). Such a wonderful, beautiful, quiet place to retreat to. The cabin is brilliantly equipped with all those little things you might forget like salt and …
Più
8 Oct 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Perfect retreat in a fantastic little place
Jul 2023
This was our second visit to Ben Lui, after a trip in 2019. The improvements that had been done over the last 4 years made a MASSIVE difference to my boys enjoyment, especially as they are a bit older…
Più
12 Sep 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Beautiful as always
Aug 2023
This will have been our 3rd or 4th time at ben lui. We come here every year and it's the most peaceful place ever. Our two dogs love it. It's rustic, cosy and just want you want in the midd…
Più
12 Sep 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Hi Becky, Clair and the pups.
Thanks so much for your review and for choosing to stay at the cabin.
We hope you keep returning and thanks for always leaving it spotlessly clean and tidy.
Best wishes.
Kev & Sikha
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
vickilovesgin
Doncaster, United Kingdom
Amazing location and village
Aug 2023
LOCATION/SURROUNDINGS/AMENITIES/LOCALS a 5⭐️⭐️⭐️⭐️⭐️ REVIEW.
ACCOMODATION 1
Lovely wooded location and beautiful loch. We had a great time exploring the place,cycling, fishing and swimming.
Go to t…
Più
27 Aug 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Hi Victoria Wilson Smith.
Thanks so much for taking the time to leave a review, Really glad you enjoyed the area, it is certainly a beautiful and welcoming place.
Sorry to hear your were not happy with the cabin so I will try and address your issues point by point as best I can,
I've taken the time this morning to add some photos to our social media page of comments left guest over the last months, unfortunately there is no option on this review but I will add some to our listing advert as I'm baffled as to your first reference, One guest quite some time back didn't have the best time, Weather was atrocious, it is Scotland
We couldn't see your entry ?.Possibly forgot to put it.
The cabin has two water feeds and sometimes the feed to the hot inlet can be discolored but is indeed perfectly fine, The park has its own water treatment facility and one which we have no control over.
Had you informed us that you had issues with tap water we would have gladly arrange for a delivery of bottled water for you.
Also if you are allergic to bedsheets washed with standard detergent using tap water it may be best to bring your own as we are not aware there is another way to do it.
Living and kitchen area are clearly photographed in the cabin information on which ever site you booked through and if your party had been the 3 adults it was booked down under why would you possibly "imagine" it to be small for 5 ?.
When a booking is made it is for the entire cabin and the same price for 3 people or 5.
During spring and autumn field mice can and do make their way into the cabin, you were kind enough the inform us and I did indeed tell you about the sonic deterrent we use as we have no wish to kill, harm or trap them if no issues arise and so far none have,
They may have been encourage by the amount of food waste found after your stay..
The sonic deterrent is often unplugged by guests with dogs, the reason may be obvious. not sure how this is amusing as apparently you had dogs also ..
Possibly you brought the fleas with you as not a single guest before your visit or since, and the cabin has been in use daily, has had issues.
We were present at the cabin this past weekend and yep, nothing.
Scotland and midges go hand in hand, Western Scotland especially so it may be best to use some form of repellant or possibly choose a less remote location .,
Finally, The CCTV covering the parking area, Some guests have had trouble using the key safe, completely understandable, we installed after the pandemic so guest feel more in control of the check in process, the CCTV intercom allows us to speak to guests directly if needed as not all mobile network are available and it is only possible to log into the WIFI once inside the cabin, So what ever followed you around only you can answer that.
We always do our upmost to ensure anyone visiting the cabin has the best experience we can provide and almost 50% of our guests return time after time, as the comments in the guest book testify to.
We are not perfect and are always looking to improve our little cabin and welcome feedback but looking through your other reviews there is a pattern and we are relived you managed to endure your 8 night stay for the entire duration.
We truly hope that you find accommodation more suited to your needs, you may have to stretch that budget a little further and hope you find peace in whatever you choose,
Happy trails.
Ben Lui Forest Cabin
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
