A Holiday Lettings verified reviewer
Fabulous Stay
Aug 2019
We headed to this Villa in late August and had a fabulous time. The property was provided with everything you could possibly need and was spotlessly clean. We were a group 8 and all fitted comfortably…
Più
27 Nov 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
mljw
Edinburgh, United Kingdom
Lovely villa in a peaceful location
Sep 2018
We had a great 10 night stay in La Pinede in Bellgarde du Razes. The villa was very spacious and very well equipped and we particularly liked the spacious open plan lounge/dining area & kitchen. …
Più
13 Sep 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
I am delighted to hear you enjoyed your stay at La Pinede and I appreciate your feedback, as it is only when we are made aware of any issues that we are able to address them.
Thanks for letting us know about the wifi being down. As this was Saturday, the earliest we could log a call with France Telecom was on Monday, and they have a 48 hour response time. Hence, the 5 day wait. To the best of our knowledge, it was working the previous week when guests are there.
We were not aware the DVD was not working- we will replace it for next season.
After your stay, we were over for week to close up for the winter. We did notice a problem in the downstairs WC. On investigation, we found a leak in a pipe which may have developed over the Summer. We have now fixed this, and will be refreshing the room for next Spring.
We are looking in to the pool cover to see if we can provide an alternative safety screen that will comply with French Regulations.
Thank you for your 5 star review. We value your custom, and would be delighted to see you back in the future.
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
A Holiday Lettings verified reviewer
Well equipped villa in beautiful location
Aug 2018
The villa is situated in a typical sleepy French circulade village.The main house has 4 bedrooms, with two en suites.It should be highlighted that one room is a mezzanine overlooking the living room w…
Più
2 Sep 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Susan
I am pleased to hear you had a fabulous holiday in our home in France, and that you would recommend our property to others. This is reflected by feedback we have received from other guests.
Thank you for your comprehensive review. I take on board the recommendations made that will enhance the experience for future clients.
The beginning of the season in July, we experienced a really bad hail and wind storm in our village and there was a lot of damage caused in the garden to flowerbeds and lavender beds. Our gardener did her best to repair this, but it will be Autumn before we can fully address this by pruning all back and get fresh regrowth in Spring.
We will be in France for an extended period next Spring, and will be reviewing all inside and outside to ensure all is in order for 2019. This includes checking all bedlinen, towels etc., to see what needs to be replaced. This is something we do every couple of years. Taking on board your comments, we will update this to yearly going forward.
We will also check the downstairs toilet- there may be a minior leak that needs addressing.
We appreciate the feedback, as this makes us aware of any issues and allows us to improve facilities for clients.
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
Lucy M
London, United Kingdom
Very comfortable and well presented house in a beautiful area.
Aug 2014
We found the house / gite combination suited our various age groups extremely well. Both were beautifully clean and well presented and made a very comfortable base for trips to the many places of inte…
Più
21 Aug 2014
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
A Holiday Lettings verified reviewer
Excellent property and location for a family holiday
Aug 2012
3 generations of our family stayed with the younger generation using the house in the grounds and the more senior members using the main house. The layout of the property worked perfectly for us and w…
Più
22 Mar 2014
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
