helenebuiss0n
Dreux, France
A nice and helpful host
Nov 2016
Jonathan is a great host that will try his best to help and inform his guests. Although we could not rent his appartement in the end due to other reasons, you can trust that you'll have a wonderf…
Più
27 Nov 2016
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Below par
Dec 2015
Then sofas are old and not usable any longer, we never used them. The beds are also old and were spread with a white powder, hard for our backs and we were bitten by bed bugs from day one till the la…
Più
8 Jan 2016
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Firstly I would like to reassure any future guests that all of the problems experienced by this reviewer have been addressed and rectified. In my defence of such a terrible and damning review I feel I would like to correct the negative impression that has surely caused.
I was extremely aghast and upset to read this terrible review of my Cape Town home Monte Blu. For the guests to take this course of action after the event was unnecessary and to be honest most of the comments are unsubstantiated and inaccurate. Before my guests' trip I assured them that should they encounter any problems at all during their stay that would they please inform my representative nearby who is available and pleased to give any advice or assistance throughout the length of their stay. Equally I am available 24 hours a day and am just a phone call or text message away. The guest understood this and assured me that he would "shout should there be a need".
Unfortunately the guests chose not to inform either of us about the issues mentioned in the review even though we attempted to call them on a number of occasions as a matter of courtesy to ensure they had everything they might possibly need and to check that they were enjoying a pleasant vacation. This is customary with all of our guests. No mention of any problems at all were made, even at checkout when the guests remarked that all had been fine with their stay at Monte Blu.
In the 15 years I have been letting out Monte Blu I have never received a complaint let alone be subjected to the after-the-fact vitriolic barrage which I was utterly shocked to read online and yet I wasn't even aware or had been informed that there had been any problem at all!
I fail to understand why my guests chose to endure the evident severe discomfort of being bitten to death every night by apparent bed bugs rather than bringing the matter to our attention. All such problems could have been completely resolved in one afternoon while the guests enjoyed a sunny afternoon in Cape Town. I find it incredulous that they made the choice to suffer in silence and say nothing but rather reveal their complaints afterwards in an online review. I am exasperated as to why they would leave such a devastating, cowardly and calculated review rather than have any grievances addressed at the time and thus enjoyed a more pleasant stay. The final remark that they thought the rental was a "rip-off" I find contemptible.
I just wish that they had informed us of their concerns rather than resort to such a practice. I genuinely pride myself on ensuring my guests have a pleasurable stay and stop at nothing to ensure they do. I hope that, given the opportunity, I will be able to prove this to whoever is still reading this response and thus turn a negative into a positive :-)
Jonathan
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
A Holiday Lettings verified reviewer
Peaceful
May 2014
Booked the apartment for a month and was pleasantly surprised by the kind gesture of owner who left a bottle of bubbly, some savoury snacks and flowers. Very nice indeed. The apartment was clean and i…
Più
26 May 2014
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
A Holiday Lettings verified reviewer
Fantastic rental - highly recommend this rental
Jan 2013
the flat is located in a great place, views from the flat to die for.... it was clean, comfortable, lovely decoration and the garage was a bonus. The owner even left a welcome pack of a bottle of bub…
Più
20 Jan 2013
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
A Holiday Lettings verified reviewer
A home from home with fantastic views
Aug 2012
We spent two weeks stay in the appartment as pasrt of our tour of Southern Africa and were delighted with it. It was a reall home from home ith everything we needed for our stay. The views from the ap…
Più
19 Sep 2012
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.