A FlipKey verified reviewer
Castle Rock
Three Rivers Resort was a great place in which to stay.
Sep 2013
The cabin was in terrific shape, very clean, and provided a cozy place to stay. I was pleased with the storage space that was available throughout the cabin as well as thoughtful stocking of the kitch…
Più
3 Oct 2013
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Cozy and comfortable cabin
Jul 2013
We had been both camping and at a very nice hotel on our vacation, so this cabin in almont was a nice in-between with the comforts and amenities of a mini vacation home. Pros: great porch area with pi…
Più
7 Aug 2013
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Won't be back!
Sep 2012
Our stay was marred with changes in the cabin we were given, inaccuracies in the type of cabin we were given, and worst of all, a lack of any concern for our displeasure, and despite not being given t…
Più
3 Oct 2012
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Todd - I'm sorry you had a bad experience and I would be more than willing to discuss this with you personally. I am the resort's General Manager. Mark, with whom you interacted, is our Reservations Manager, not the owner (owner is a different Mark). Most of our reviews reflect the great customer service we deliver so I apologize for the lack of service that you may have experienced. We never intend to "ignore" any of our customers and we do value those who are regular and repeat guests. Your feedback is valuable and we have decided to replace all of our twin beds in those lofts with doubles to prevent any future confusion like this when a reservation has to be moved to a different unit. I will send you an email as well and follow up to see if there is anything we can do to win you back. Sincerely, Jen Stevens
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
A FlipKey verified reviewer
Grand Junction
cozy
Sep 2012
We had a great time at Three Rivers. Our cabin was clean and spacious for the two of us.
6 Sep 2012
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
ok outside of being ripped off
Jun 2012
cabin was ok, hot water heater failed and beds/sofas were worn out for such an expensive cabin. Food quality low/priced too high. they don't require helmets on class 4 rapids!!! Use scenic river…
Più
18 Aug 2012
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
We always appreciate any feedback that we can use for further training and improvement. I find it interesting, though, that we are just now hearing of these claims 2 months after your stay here. Neither I, as the General Manager, nor our restaurant managers heard anything about a claim that one of our servers may have stolen a credit card number. We would be happy to talk to you about your concern regarding this very serious accusation. Regarding the raft trip - we have not had any Class IV raft trips this summer. That trip only runs through early June if there was enough snow. We DO demand helmets be worn on any Class IV trip. On our regular Class III Upper Taylor trip we will gladly supply helmets at the request of customers and we have done so a handful of times this season. Our safety record for the past 28 years speaks for itself - it is impeccable. The reviews we receive for the cabin you stayed in have been overwhelmingly positive and the bed in that cabin is fairly new however we will investigate further your claims of "worn out" furniture. I would be happy to discuss with you any of your concerns or accusations on the phone or via email. I only wish your concerns had been brought to my attention in a timely manner. This is the first I'm hearing of any of this.
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
