Gordon0106
Lanark, United Kingdom
Wonderful
Jun 2022
A bit apprehensive after reading the last review. However my wife the kids and I had a wonderful stay in this beautiful flat. The previous reviews are far more accurate. Very clean, warm and comfortab…
Più
21 Jun 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
DREADFUL
May 2022
Property needs a massive deep clean. Stained mattresses, grubby & stained duvets. Mattress that appeared to be larger than base.Greasy oven trays covered up by aluminium foil. White mugs that…
Più
13 May 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Thank you for your comments.
You first contacted us on the fourth day of your stay (to advise that the toilet seat had broken on the day of arrival) and highlighted some concerns. You advised that the toilet lid had broken but there was no mention of it being due to you trying to clean it as you state above- the areas you described as needing cleaned was under the fixings which was only accessible/noted when the seat was removed due to being broken. You were concerned that you would be charged for the broken seat (which we discussed and assured you would not be the case). However, your concern that you would incur costs then led you to compile a list of perceived faults. We advised that there are new carpets to be fitted following the recent replacement of doors throughout the property. We acknowledged your remarks on other items and offered to take action where appropriate but you were adamant that you did not want us to provide a replacement spatula or teapot or supply new pillows etc. whilst you were there. Many of the items you list above were not mentioned during our lengthy discussion. It is unfortunate that your dissatisfaction of not being offered the level of refund you request is to leave multiple reviews which we believe are insincere- we do not believe that if the accommodation was of the standard you imply above that you would have waited four days to raise concerns.
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
VERY DISAPPOINTED
May 2022
Firstly the appointed letting agent (Pittinween Properties) were not responsible for the numerous issues regarding this apartment. I believe the owner stayed in the place before we arrived but he let …
Più
13 May 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
We have responded to your other review for this property. Your comments here do not accurately reflect the lengthy conversation we had when you first contacted us on the fourth day of your stay regarding the toilet seat which had been broken on the first day of your stay. Your disappointment at not being offered a level of refund you requested is to leave an insincere and inaccurate review.
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
Quiet, clean, very central base
Oct 2021
A small group of us stayed in this appt for two very relaxing nights. The appt was very clean, with everything you want for a short break. It is very centrally located but two minutes off the cove so …
Più
16 Oct 2021
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Many thanks for taking time to leave a review, we're delighted that Calabeinn was a great choice for your East Neuk stay. We do hope to welcome you back again.
Best wishes
Pittenweem Properties
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
A Holiday Lettings verified reviewer
Short break at Anstruther
May 2021
The apartment was lovely, clean and spacious with all the amenities we needed for our stay in Anstruther,it also had a lovely sea view. We would definitely go back again and highly recommend it to any…
Più
16 May 2021
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Many thanks for taking time to leave a review, we're really pleased to hear that you enjoyed your stay and Calabeinn was perfect for your East Neuk stay. We do hope to welcome you again in the future.
Best wishes
Pittenweem Properties Team
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.