Plume_Abitibi
Malartic, Canada
Décevant !
Oct 2016
La situation géographique est exceptionnelle.
Le wi-fi est fonctionnel.
Irene était au rendez-vous à l'arrêt du vaparetto pour nous accueillir et nous conduire à…
Più
22 Oct 2016
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Hello, we are sorry about your disappointment but your review is extremely “surprising”.
If you read the description of the flat online we never advertise it as an apartment “with a view” so you shouldn’t have expected a view. We also don’t understand the complain about the size of the bedrooms: the pictures are clear and realistic, they give an exact idea of how large the spaces are. No toaster, no microwave have ever been advertised on the description so no surprise if you don’t find them. You have booked a self-catering apartment where we only provide a welcome kit with some toilet paper and soap at check-in for the first night, then you should provide your own necessities. If you thought that the apartment was not properly cleaned at check-in we would have sent you immediately an extra cleaning service for free, you never mentioned that to us. At check-in we also give clear instructions on how manage the garbage which is a very delicate matter in Venice; if not collected properly we can get fines that is why we need to give exact instructions. The broken chair was replaced immediately.
The truth is that during your stay you never mentioned any issue. You are complaining now, only after we said no to your request of a discount…
Kind regards
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.