Recensioni
Eccellente
0
Molto buono
0
Medio
0
Pessimo
1
Terribile
0
lasidaho
Spirit Lake, Idaho
deseptive add
Jul 2019
first word on add New, this place is at least 4-5 years old, we booked for a month, bad deal for us. The pool and grounds area was dirty, had to call 3- times to get them to finally clean it up. Advis… Più
12 Jul 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta dal gestore
We are regretful to hear of the guests' experience while staying in our property. We have taken note of these complaints about the pool and the kitchenwares when the guest was in-house. And we did immediately send a staff to cater to all of the guest’s concerns. Thereafter we did not hear back and concluded that the issue has already been resolved. Our guests are encouraged to notify us immediately of any concerns regarding the property while they are occupying it. Though we are a property agent we do our best to cater to our guests in any way we can, in fact we have a dedicated department with a specific email & phone number for any guest issues while in house so if our staff of the residence is not able to address their concern they are encouraged to notify us immediately through this email or phone number. Nevertheless, we apologize again for all the inconvenience that it may caused to our guests. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see lasidaho back in Phuket soon.
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.