Well located disappointment
Jun 2018
Not what we expected; hosting left much to be desired. The host was away and sent someone who was in a hurry and did not give much information or answered questions. No flat cover bed sheets were pro…
Più
13 Jun 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Angela1974Milan
Milan, Italy
Very nice place, service should be improved
Aug 2016
Our overall review - whose score could be higher - is influenced by a series of misunderstandings with the landlady Sabrina and some delays from her side. We probably did not have the luckiest approac…
Più
26 Aug 2016
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Dear Angela,
Thank you for feedback. I am nevertheless very dissapointed at reading this comment after all the efforts put in making you happy no matter what.
The towels were given to you the same day you arrived after we realised maid didn't keep them in there before your arrival. I wish you also had mentioned the gift you had Just to compensate on the fact towels were not there when you arrived, which is a very nice bottle of Champagne. I didn't have to do this, I really don't think you get this treat everywhere else you go. When I have any minimal issue of this type at a hotel or else, I am never gifted a bottle of Champagne or anything else. And I don't even expect that.
Regarding the internet connexion, it was totally out of my will or control but I did react as soon as you contacted me to inform me it wasn't working and got it sorted out in no time by buying a temporary internet box even if normally we had to wait for the technician to come fix it.
This type of issue can happen anywhere else. Also we do not charge our clients for Wi-Fi, we always kept it free of charge and unlimited.
Regarding the stairs, you were on the second floor of an old traditional renovated big French house right in the heart of Epernay, this type of treat does not come with an elevator. This would remove the charm of this house.
Last but not least, saying I am not enough professional and timely also reminds that you forgot to mention that I am reachable any time day and night, always happily answer my guests requests, even after working hours. Other comments show it, not only here but elsewhere.
Regards
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
Very comfortable and sweet gitte - value for money
Aug 2016
We stayed with 4 adults and one child at the 2nd Floor appartement .
Kindly hosted by Sabrina upon Arrival. We got very good advice on champagne houses and restaurants and go do tips in the area.
Enou…
Più
17 Aug 2016
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Dear Jacques,
Thank you very much for your feedback. Always a pleasure to receive great comments from my guests.
Hope to welcome you soon again in Champagne!
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
Buckminster666
Grand Rapids, Michigan
Great apartment in a great location
Oct 2015
Great apartment with an amazing location, Bed was very comfortable, room was quiet and excellent shutters made for great sleeping. Kitchen was more than adequate. Bathroom, and everything else, we…
Più
19 Oct 2015
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Thank you for the amazing detailed review! I am happy you enjoyed your stay with us and would be more than happy to welcome you again in our rental!
Kindest Regards,
S.C.
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
MichelleLH1958
Perth, Australia
STAIRS, STAIRS AND MORE STAIRS
Oct 2015
There we a couple of positives with our stay. The owners were very friendly and once you reach the top the apartment had everything you needed. Great location.
The negatives were that we are an older …
Più
11 Oct 2015
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Hello Michelle,
Thank you for your review of our rental, unfortunately I'm quite disappointed with the rating on your review, 1/5 was a bit harsh don't you think? You two seemed very friendly and seemed quite content with the conditions of the rental.
Regarding the stairs, it is already specified on the advertisement that the apartment is located at the third floor, as I explained to you during the check-in (and as specified as well on the advertisement), we are located in a historical area and most buildings here are over a hundred years old and aren't built to suit an elevator inside, which is pretty obvious as you said the staircase is very narrow.
We weren't technically late but yes, the lady at the agency in the ground floor had to call us to let us know you were there so that we could finally proceed to the check-in. You forgot to mention in your review that you did not reply to my e-mails and didn't have any phone I could call you with, I called you multiple times on your Australian phone number that you provided on the booking detail and could only reach your voicemail every time. I tried texting you too to know when we could meet and ask if you had received my e-mail with the check-in time.
Towels and cleaning fees were included in the price, there were just specified in the detail of the invoice separately , I don't see what is wrong with that?
I hope next time you book online you will read the booking details more closely because it is a shame for a rental owner to receive a 1/5 star due to guests not reading entirely or properly the description of what they are paying for.
Kind Regards,
S.C.
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
