Curious55378113386
Thetford, United Kingdom
Very bad attitude by the cottage cleaner
Jan 2020
I wasn't going to leave a review as we had a bad experience during our 14 day stay when our 13-yr-old dog had a stroke and we had to put him to sleep the next day. But three or four days after ch…
Più
26 Jan 2020
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Thank you for your comments. I am very sorry to hear the news of your beloved dog, we send our condolences to your family at this difficult time.
I am sorry to hear that you were disturbed by these issues, had we been made aware of them during your stay, we would have looked to rectify these for you.
We spoke to the cleaner regarding the message that you received and she was very apologetic if her message had been interpreted as rude and that she was just inquiring if you had seen the properties hangers, and was very grateful that you had left the property in a very clean condition upon departure.
We really appreciate you taking the time to share your feedback with us, thank you.
Kind Regards,
Customer Relations
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
gaile94
Peterborough, United Kingdom
Cosy cottage
Jan 2019
Six friends stayed at Fern Cottage for a New year getaway. The cottage is a lovely home from home, with a cosy feel. Decorated beautifully and spotlessly clean. A nice bottle of wine was left for us b…
Più
12 Jan 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.