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ruth m
Somerset West, South Africa
The Good, The Bad & The Magnificent
May 2015
We arrived as the sun set after a long journey to a really uncomfortably cold and dank little cabin but were greeted by very friendly hosts. Peter helped with our luggage and worked hard to get the t… Più
24 May 2015
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Dear Ruth, Thank you for your constructive criticism. We are so very sorry that the Cabin did not meet your expectations, as we pride ourselves in keeping our cottages in tip-top condition, as you will see from our numerous reviews in the past. As this is our first negative review, we would like to respond as follows: The Cabin is not damp at all and the smell that you are talking about was the smell of old paint which was used to paint the beams, the week before your arrival. We were hoping that the smell had subsided prior to your arrival, and we apologize for the inconvenience. You will be happy to note that we took your comments seriously, and we now have another wall heater in the lounge area. As for the "creaky" bed, we are loath to replace this as it is an antique but we are happy that you were comfortable there with the wall heaters on, and the pile of warm blankets. It is very difficult to keep a "manicured" garden in Hogsback during Autumn, and it is great to know that you appreciated the awesome colours of the Maple Trees at Maple Grove. We hope that you will visit us again one day, and that you will go away feeling happy that you chose Maple Grove as your preferred place to stay. Keep well and kind regards, Lyndsay and Peter
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.