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mhpelo
Phoenixville, Pennsylvania
Run...Don't walk away from this Unit AND Getaway Vacations, Inc.
Feb 2022
I’m not sure where to start quite frankly. What we thought would be a great condo and stay at Killington, turned into a disaster. The conditions of that unit were truly disgusting...to say the… Più
28 Feb 2022
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta dal gestore
We are very sorry that this Guest did not enjoy his stay in one of the properties at Killington this past February. We are perplexed that the guest thought the suite was dated and disgusting as he personally selected the property from a wide selection of other condominiums and homes that we represent. We did not assign this suite to the guest, so if the guest was unhappy with his accommodation, it is his own fault as the Guest made his decision and chose this particular unit after viewing an extensive gallery of photos of every room, and reading through a very comprehensive description of all the amenities and furnishing in the suite. The accommodations the Guest selected, was a recently renovated one bedroom, one bath condominium at the Mountain Green Resort. The reservation was made for three nights and for two days the Guest enjoyed the unit and being in Killington, however, on the third day we received a call from the Guest suddenly complaining about just everything in the unit, and the resort, and advising us that they were departing early.
This was the very first contact we had with the Guest regarding anything that was wrong with the suite, or his stay, and we were very surprised at the litany of the complaints as the Owner of this unit had just renovated the unit replacing all the furniture, appliances, lighting, and bedding in the unit. For two nights we received no calls, of any sort from the Guest, so apparently there were no issues with the property, but suddenly on the Guest’s third and final day everything seemed to be wrong. We offered to send a housekeeping team to the suite, but the Guest refused our offer to have our housekeeping and maintenance team respond to his complaints. We discovered that the Guest departed early and performed a normal post departure unit inspection and found nothing wrong with the unit, aside from the fact that it had been occupied, things had been used, furniture had been moved, and a kitchen light cover had come loose and was off.
GetAway Vacations does not own this property, and all our properties are individually owned. We take great pains to provide as much information, and detail on each property, along with a gallery of pictures so Guests can choose the accommodations that best suit their vacation needs. We are happy the Guest enjoyed the first part of the stay, but it is important to note that on the the third and last day of the Guest’s stay the weather changed dramatically with temperatures plummeting sharply into the single numbers, winds gusting in excess of 30 mph, severe ice warnings, and it was snowing. It’s a shame that the Guest felt he had to manufacture non-existent issues with the unit, and the resort, to try and justify that they didn’t want to go skiing, and didn’t want to deal with the weather, and just wanted to leave a day early and receive a refund. We do not make adjustments, issue credits, or process refunds for early departures involving things over which we have no control.
In closing the Guest selected his own accommodation, waited to complain and didn't notify us of an issue, and refused our offer to respond. This type of behavior borders on theft of services and future property renters need to be warned.
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.