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minitatyana
Moscow, Russia
Прекрасные просторные апартаменты ....шикарные виды
Jul 2018
Отдыхали с мужем в июле 2018 г, нам достался просторный номер №1126 на втором этаже практически по центру,поэтому с балкона нам открывался шикарный вид , на пляж,бассейн,на море,вечерами мы с удоволь… Più
7 Aug 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
mark f
Perth, Australia
Avoid studio 1116-----Resort is fantastic
Feb 2018
Pictures of room on initial booking page different to actual room, pictures of room on booking confirmation (After you Paid) are correct. Room was dirty, pots, pans & chopping board covered in old… Più
22 Feb 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Dear Mark,
As I have written to you before, sticking to the truth is not one of your strong points.
The huge amount of communication we had in us trying to satisfy you is well documented. This however proved a mission impossible.
Most of your claims above can factually be proven wrong and the rest is self evident as it completely contradicts every review ever written about me as a host or my property on any booking platform including here.
You are giving to a people wrong impression. We wasn't with you at the time you were booking. I have 3 rooms listed on Booking. If you open main listing gallery you will see photos of all rooms and facilities provided. After choosing your room you will see link to the galley of that exact room you are booking. That`s how its made by Booking, not by me.
About cleaning. I trust my maid service provider that I have for 5 years now, never had a single issue with them and all reviews from my guests about cleanliness were 8 to 10 out of 10. But I will check it again. Thank you for information.
Regarding a bed. We purchased new hotel standard mattresses since 2015. We had few request from guest to make them harder because they were too soft, but never that they are too hard. To avoid this in future we will order special mattress toppers available on request.
As you know it is an self catering space and not really Hotel Rooms.
The fact that Electricity is charged separately and the price is very well described in the all my listings. We are charging exactly what we are paying to DEVELOPER incl. all taxes and infrastructure fees. After that Developer is paying to a local supplier. If you check other apartments in a same building their electricity price is 1-2 baht higher. You may find in internet some information about electricity price in Thailand. But again, this is not Developer prices and not always includes tax.
Linen and towel are brought from Hotel suppliers and renewed each year.
Or maids had maid for you on a bed nice towel swans. Ofcourse after you disamble that composition, towels may look like they are not right after Ironing.
Please keep in mind that apartments are located on the Koh Cang island. We are not responsible for TV or Internet Supplier. We updated last year to a fibre optical internet to have better speed. But this is well known Thailand issue that internet speed for outside country website are not so fast. There is 200 TV channels from Satellite supplier. Not all of them are Thai have few English like Russia Today and e.t.c. This is standard Hotel package on the Island. There is LG SMART TV with intenet connection in the rooms, so you can open Netflix, Hullu, Youtube or other internet TV providers in the TV preinstalled Apps and browser.
Your comment about my attitude surprises me as we have never met and only exchanged pleasant standard e-mails during your booking process and after ?!? I was asking you twice after your arrival is there anything I can help you with? and you just stopped answering my e-mails.
Regarding manager communication. On your check in you were very rude and not polite. Because when you made a reservation and were not quite experienced in Booking website gallery. You were trying to get free update to the room that you saw on the Hotel gallery and not your room type galley. After our explanation that its not possible and you were booking the Studio not the One Bedroom apartments you lose a bit of control. (We never had that kind of misunderstanding from our customers. Its clearly stated where is Studio and where is One Bedroom apartments all the way until booking completion). When you come to Thailand or any other country please remember, you are the guest and local people are welcoming you in their country. You cant control all of them just because you are foreigner or have different skin color or as you may think you have more money then them or higher social status. Please remember there is no slavery in Thailand. After the way you were talking to manager and other staff they refused to communicate with you.
That`s why I was writing to you and asking to answer me via Booking messenger or e-mail. You refused to answer to me, even after manager told you to contact me.
After your arrival and bad attitude to my staff because of declining of free room update I informed about you behaviour reception staff and Booking.com representatives. As you may know you can book any apartment from Developer reception and they will act as an agency. By communicating with guests that are coming from the owner directly, regarding some of your issues (room update and etc) they could make an conflict of interests that`s why they didn't wanted to get involved.
Therefore I find your comment in this respect quite unfair.
Best Regards,
Friderik
(Owner)
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.