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Lia_EKS
Melbourne, Australia
Great location if you want to be central in Laganas but dated uncomfortable rooms
Jul 2019
We were supposed to stay there 5 nights, we lasted 2. We told the owner, she did not offer a refund for the 3 nights, although we did book a non refundable room but we expected something. Although the… Più
16 Jul 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
DEAR CUSTOMER THANK YOU FOR TAKING THE TIME TO REVIEW US.UNFORTUNATELLY YOU STAY HERE TO US ONLY FOR TWO NIGHTS SO YOU COULDN'T HAVE A COMPLETE PICTURE OF OUR ACCOMMODATION. WE WOULD YOU PREFER TO RATE OUR ACCOMMODATION AND NOT THE CONDITION OF LAGANA I AM NOT RESPONSIBLE FOR THIS.AS REGARDING THE AMOUNT OF CHLORINE YOU FOUND IN THE WATER, BASED ON LAW WE DISINFECT OUR WATER FOR THE BEST WATER PURITY.THE EVENING YOU WERE WITHOUT POWER YOU CALLED US AT 11 O'CLOCK IN THE EVENING AND WE IMMEDIATELY CAME TO THE ACCOMMODATION AND FIXED IT.THERE WAS NO DELAY, WE JUST ASKED YOU OVER THE PHONE WHAT EXACTLY WAS THE PROBLEM.THERE WAS NO DELAY, WE JUST ASKED YOU OVER THE PHONE WHAT EXACTLY WAS THE PROBLEM.REGARDING YOUR DISSATISFACTION WITH THE CLEANLINESS AS YOU HAVE SEEN IN YOUR BOOKING OUR CLEANING IS 2 TIMES A WEEK SO YOU WERE INFORMED AND PROCEEDED WITH YOUR BOOKING.ALSO THE CLEANLINESS RATING ON OTHER WEBSITES IS EXCELLENT AND OUR CUSTOMERS LEAVE VERY THANKFUL.REGARDING YOUR REPORT THAT THERE ARE TOO MANY RULES TO STAY IN THE ACCOMMODATION OUR ACCOMMODATION OBSERVES EXACTLY THAT APPLICABLE TO ALL ACCOMMODATIONS.ABOUT REFUNDS WHEN YOU MADE YOUR BOOKING YOU AGREE TO THE ACCOMMODATION TERMS.ALSO REGARDING YOUR ENCOURAGEMENT TO OTHER FUTURE CUSTOMERS TO RENT SOMEWHERE ELSE WITH MORE AMENITIES I WOULD LIKE TO POINT OUT TO YOU THAT ALL OUR BENEFITS ARE CLEAR ON THE PROPERTY PAGE. SOME OF THEM ARE FREE AIR CONDITIONING FREE TOILETRIES FREE SAFE FREE WIFI FREE PARKING HAIR DRYER OUTDOOR SHOWER AND BEACH SUNSHEETS PLUS THAT THE ACCOMMODATION IS LOCATED 150 M FROM LAGANA BEACH PLEASE NOTE THAT ALL OF THE ABOVE IN MOST ACCOMMODATIONS ARE PAYABLE.SO I THINK THE PRICE-QUALITY RELATIONSHIP IS JUSTIFIED.ALSO UPON YOUR ARRIVAL YOU ARE PROVIDED WITH A WELCOME PACK OF WINE AND WATER AND A MAP SO YOU CAN EXPLORE THE BEAUTIFUL ZAKYNTHOS.I HOPE NEXT TIME YOU FIND SOMETHING OF YOUR EXPECTATIONS AND THANK YOU AGAIN FOR YOUR PREFERENCE IN THE ACCOMMODATION.BEST REGARDS NIKOS MARIA STUDIOS.
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.