Casa in Lochgoilhead, Loch Lomond and The Trossachs National Park, con Giardino privato e Barbecue

So sorry to have missed your review until now. Thank you so much for such a lovely comments. You are welcome back any time. Amanda

Hi Lynn, thanks for leaving us a great review. We really appreciate it and we're glad that it suited you well. We hope that you will return some day!

Thank you for your very detailed feedback. We do like to hear from our guests and that’s the reason we leave a feedback form on the sitting room table. So we know, at changeover time, what is not quite right and what needs attention. I couldn’t find any reviews mentioning Greenbank as cold. I think you may be remembering ‘the house is cold’ from our very long and detailed email, sent at enquiry time, and before booking. In this email we lay out all the idiosyncrasies of Greenbank, a house which is nearly 200 years old. We warn everyone who enquires that the house may be chilly on arrival in winter and they will need to light the fires to supplement the radiator heating. We say the heating in the house will never generate T-shirt conditions in winter and we want potential guests to realise this .Our neighbours very kindly came in, before your arrival, to light the kitchen stove so we hope that helped. It's good to know that you made full use of the unlimited fuel provided and were able to make the house quite comfy. We are keen home cooks ourselves so we try hard to anticipate what guests might need in the kitchen during their stay. You will have found a wide range of trays including roasting trays of different sizes, quiche tins, pizza trays, a bread loaf and a cake tin (plus cake stand because we know guests come to celebrate birthdays). However, you are right, there are no bun/yorkshire pudding tins and we are sorry this was disappointing. We hope you were able to improvise and perhaps cook your yorkshire pudding in the old fashioned way: in a roasting tin. As you say this issue is easily sorted and will be. Ditto a toast rack. Our usual worry about pricing is that we are too cheap compared to similar (sleeps 9/10) self catering properties in the village. Their prices range from £2500 - 5300 at peak times for 10 days although not all give the option of a 10 night stay. The cost of your stay for 10 days over the Christmas and New Year period was £2357. So we do feel we are competitively priced. Always we aim to provide affordable and great value stays for 10 people. We know we get some things spot on. We provide a dining room table that seats 10 comfortably, for those all important get together meals, the kitchen is huge with a small table and 4 chairs so it’s a social space as well as functional, a large utility room and front porch for outdoor gear (and a dryer in case it’s needed) and 4 bathrooms to minimise queues in the morning. We know we can’t get everything perfect all the time and feel a bit sad that you expected a little better for the price. Regretfully, as in many old cottages, the floors slope in rooms but we will look again at how we can make furniture more level. As you say we are always readily available on the end of the phone and by email. Thank you for the feedback and the photos on Google Maps. What gorgeous blue skies complimented the view from the doorstep. Regards Amanda

Thank you Sarah for this very comprehensive review which will help future guests. Apologies for the hot water situation, there should have been oodles. Obviously something has gone wrong and we are looking into it. We understand that since reopening, post pandemic, the Goil Inn has had some chef issues. So any potential guest reading this, please check out their latest TripAdvisor reviews to see if the food has improved. We are really pleased you enjoyed the area and your stay at Greenbank! You don't have to wait until the next big birthday before coming back!