Superbe villa
Aug 2021
Malgré quelques problèmes liés à la disponibilité de l'eau courante rapidement résolus, Casa Verde est une belle villa très fonctionnelle dans un …
Più
30 Aug 2021
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Villa Unhealthy
Jul 2020
Empezaría a describir lo caótico que ha sido todo y no acabaría , pero quiero y necesito compesancion ante semejante trato vejatorio que hemos tenido por parte del intermediario
…
Più
24 Jul 2020
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Dear Alberto.
Thank you for your feedback which we always appreciate but we have to correct some of your false statements.
With regard to the check in time of 2.00pm, you were advised by e mail that you would not be able to check in to the property before 3pm. You arrived at the office at 3pm and were asked if you needed to grocery shop as the property is remote from the village up the mountain in a valley with no amenities. This is something we ask each guest who is arriving to this property as a courtesy to save them time . You stated that you did not want to shop so were directed to the entrance to the valley where you were again met and shown the way to the property. The valley entrance is about 15 minutes from the property as indicated on the details, the villa is remote.
The pool had been cleaned but there were some leafs in the pool blown in from the bushes around the pool. The area around the pool had been cleaned, there are no hammocks and the sunbeds had the clean covers put on that morning.
The water was working when you arrived as we checked this and made sure that it was running. The water deposit had just been filled with clean fresh spring drinking water (the tanker was just leaving) as the property is not on mains water supply but has a pumped system. The day after you arrived there was a problem with the pump for the water, we attended as soon as we had the call, around 7.30pm and when we could not fix it we called a plumber who came straight away and found the problem and fixed it. An element in the pump had broken. We left the property with the plumber at around 10pm that evening . We also went back up the following day to check that the water was still working correctly. There were no further issues reported with the water supply.
As we do for every guest, the property had been cleaned thoroughly before you arrived. You were shown around each room in the property and each time you raised no issues. There were no clothes left in the property only towels and some sheets which are the owners and in their locked cupboard. The kitchen was clean and you were shown inside the oven and the dishwasher and again no issues were highlighted·
The TV did work and still does work but it is an English TV and does not have a Spanish aerial. You were shown how to get the programmes on that it could receive. There is also DVD player and radio available in the villa.
The internet is a radio internet and can be intermittent because of the position of the property. You were informed of this.
The checkout is always 10am and is clearly shown on the booking form. You were informed that we would be arriving around 9am to be able to begin cleaning the outside of the property ready to begin indoors at 10am. You left at 11am.
These are the accurate facts. You however failed to mention in your report that when you left the property there were pots and pans left in the dishwasher, the rubbish was not taken away and the barbecue was left dirty. The filters and pump on the pool had been turned off. You also had extra guests staying and had removed all of the bedroom furniture in one of the bedrooms so that you could lay airbeds down on the floor. You were told that this is not allowed and simply said it was not illegal. During your week’s stay you used all the spare bed linen stored by the cleaners.
We are sorry that you felt that you had to write such a review as we have never had any guests previously complain in such a manner. The property is remote and we have issues with water and reception as a consequence of its position but we always try to remedy these as quickly as possible as we did on this occasion.
We wish you all the best with your business in Madrid as during these difficult times we are all trying our best.
Yours Sincerely
Allison
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
Casa Verde
Sep 2019
Excellent facilities second time we have bee
n there and will go again upstairs loo would be a bonus
9 Sep 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Rest and Recuperate
Jun 2018
This villa is delightful and an easy drive from Almeria airport.
Casa Verde is perched on a hillside in the foothills of The Sierra Cabreras Mountains and has the most wonderful panoramic views from b…
Più
28 Sep 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Hello,
We would like to thank you for your kind comments, we are pleased to hear you have enjoyed the villa.
We look forward to welcoming you again.
Regards,
The Exclusive Holiday Villas team
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
Neil H
Bearsted, United Kingdom
Fabulous villa in a great location
May 2017
Wow! Enjoyed a wonderful holiday here. The villa is spacious, beautifully presented and spotlessly clean with some really nice touches like the Nespresso coffee machine in the kitchen and hairdryers i…
Più
25 Jan 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Risposta del proprietario:
Dear Neil,
Thank you for your review. We are glad you have enjoyed the property and your holiday in general, we look forward to welcoming you again.
Regards,
Exclusive Holiday Villas team
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
