Xmas made perfect
Dec 2023
Fantastic stay, lovely relaxing time.very clean and comfy, great location. Can't wait to return. 4 adults had a brilliant Christmas x
29 Dec 2023
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581HelenM
Cambridge, United Kingdom
A happy week but...
Aug 2018
This is a reluctantly negative review – Lake Windermere is beautiful and White Cross Bay is perfect for families. This lodge, however, was dirty and dusty on arrival. I have subsequently seen th…
Più
3 Sep 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
Hi 581HelenM,
Thank you for taking the time to let us know your comments regarding your recent stay at 22 Thirlmere and I am sorry that the dispute at the end of your holiday has tainted your stay.
Unfortunately, we were not made aware of the issues you experienced regarding the cleanliness of the property until the end of your holiday and so we were unable to assist you with this although, we would happily have tried to assist you whilst you were at the property had we known. We were, however, made aware of the condition of the property on your departure by the owner who supported this with photographic evidence and invoices. The price you paid for your holiday does not include cleaning after your stay and we do include within our booking conditions that the property is to be left as it is found which is why charges were applied for the laundering of the items that were soiled.
Again, my apologies that your holiday was not as you had hoped but thanks again for taking the time to feedback your experience, it is always helpful to improve our standards moving forward.
Kind regards, Becki at Sykes Cottages
Questa risposta rappresenta l'opinione personale del rappresentante della struttura e non di TripAdvisor LLC.
22thirlmere cottage troutbeck bridge
A total of 4 people stayed in this cottage, it was absolutely disgusting, flies, microwave , cooker filthy , bathrooms mouldy and hairs and fluff everywhere, crockery chipped ,
And really smelly. We …
Più
29 Jun 2016
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di TripAdvisor LLC. Tripadvisor controlla tutte le recensioni.
