Case Vacanza in La Marina - Holiday Lettings

“Beautiful Villa, amazing holiday!”

“Family vacation”

“**DO NOT BOOK**”

Thanks for your feedback. I did not want any conflicts, but unfortunately, I have to answer you. Since your feedback is not correct and just consists of negative emotions and without any facts. First. Before you booked a villa, I wrote you a letter dated July 30, 2017, with all the conditions and in addition, it is written: pay attention. You just did not read the phrase where it was spoken about the deposit and the cleaning fee. Second. I always write in the rules of arrival at the villa that the check-in is at 17.00, and the check is out until 11.00. If it is possible I do clients a favor and allow check in before the stated time. In your case, this did not work, as previous customers left only at 12.00. People who clean the villa just did not have time to do the cleaning by 14.00. According to them, you were very aggressive, shouted at them and they simply could not do it calmly. But maybe they were wrong. I can only agree with that, unfortunately, they did not cooperate with you. You also could not stand in the sun near the villa, but were able to spend time in a cafe under the air conditioning and wait 2 hours. This IS summer, and you knew the check-in time and should not create stress for yourself and your children, or for people who just did their job and cleaned the villa. You wanted stress initially and you did it all on purpose. Next, you paid for the villa 1341 euros per week for 14 people. It's 13 euros per person per day!! But for some reason, you thought that was very expensive for you and refused to pay for the cleaning of the villa and deposit that are not included in the rent. I explained to you many times that 400 euros are a deposit that is returned substracting electricity and water. This is absolutely normal. I never took an extra cent, even if my customers broke something. But you did not even think it was enough. The very first day you broke my refrigerator. It was not new, but before you, it worked perfectly and properly. I did you a favor and in a few hours (!!) bought and brought you a new large refrigerator. Just so that you do not experience any inconvenience. Before your arrival, I specially went to the store to buy you a children's chair. New. It cost 40 euros. I did not charge you a cent. You never turned off the lights and when you left for the beach and left all conditioners working. In Spain, electricity is very expensive. And I always warn clients about it. Result. You spent electricity and water for 201 euros for one week . I take a deposit and always write that the cost of electricity and water is not included in the rental price, so that guests respect the costs. I returned to you from the deposit 400 euro 198 euro 40 cents. Everything was correct. Or do you think that these 200 euros I had to pay for you? I do not understand why, but apparently, you thought that I should provide you with my house for free to have holidays with your family?? But that was not enough for you. You did not stop looking for defects. People in neighboring houses do not sleep and make noise after 11. Is it also my fault? I can not be responsible for neighboring houses. This is summer. Time of holidays. I'm sure that you, 14 people, also made a lot of noise. But it seems to me that if everyone followed the rules, the world would be better. When you use a protective oil-cream before entering the pool, the pool instantly becomes dirty and oil marks appear. Therefore, in the rules of using all!! (not only mine) pools are that before you use the pool, you need to take a shower. For you, these rules were unacceptable. You yourself wrote that the person who cleans the pool came and cleaned it every day. Is this bad? He respected his rules. All customers must take a shower in front of the pool, which is placed there especially for that reason. Why should you be an exception? If you wanted to be special and make the pool dirty, then you had to rent a luxury hotel where everything is included. And where the cost of living per person is not 13 euros per day, but 10 times more expensive. The next thing, barbecue. If the barbecue was dirty before your arrival, you should have told me about it right away. So the customers did not clean the barbecue before you, and the people who did the cleaning did not see it. If I knew about it, then very quickly they would have clean it and you would not have any unpleasant emotions. But you again needed some stress and negative emotions. So you decided to write about this just now. By the way, after your departure from the house, a new barbecue on the coals disappeared, which I bought exactly one week before your arrival. Maybe you broke it or deliberately threw it out to spoil my possessions. I did not create the scandal because of this, but apparently, I should send you an invoice for the loss of my property. Downstairs, on the terrace, there is an old broken washing machine. So what? Why did it disturb you so much? It was clean there. I personally cleaned the terrace. So do not lie. On the top floor, there is a new washing machine that works great. But why did not you write about it in your review? Where does it say that I should have 2 washing machines in the house? In occasion of mattresses, you are not right too. Each mattress has an absolutely clean mattress pad. Unfortunately, many guests, for example, invalids or children, as it was in your situation, very often make mattresses unclean. Therefore, absolutely every mattress in my house has a mattress pad. As necessary, I try to change them. But do you think that I should change the mattresses (completely) in all 6 bedrooms after every guest? Then again, I repeat, next time book the hotel 5 stars, please. About bedclothes. Yes, the rules for using the villa are that when leaving, customers must strip beds and leave it in the bathroom on the floor. It does not say that you have to wash it. Is it so difficult to take a sheet, two pillowcases and put it on the floor? This is done just in order to make the process of house cleaning faster. Here you contradict yourself. You want to have a check-in time earlier, but after that, you left the house in such a dirty condition that it took a whole day to put it in order. So you did not think about those people who came after you. If it was such a big problem for you to strip beds, you could tell me about it. Or just do not do it. And do not lie, that I can take your money from the deposit for not following the rules. I never took a single cent. Even for broken dishes. In your case, I specially bought new bedclothes for baby cots. Perhaps it was the child's reaction to new underwear. Once again I will repeat. During your stay, you did not write a single word to me but simply saved your anger. If you said that there is a problem with a baby mattress, I would immediately buy a new one and give it to you. This is Spain. It is hot here. I can not control every meter of my house when you live there, and especially when you live there. Just about all the problems you need to write or say. And then, as in the case of a refrigerator, I try to solve them as quickly as possible. If I could buy in 4 hours and bring you a new refrigerator for 600 euros, do you really think that I could not have bought you a new mattress for a baby cot if you would tell me, that there is a problem? I also have two children and always try to cooperate with people with children. By the way, about the dishes. Here you are also lying arrogantly. In the house, there is a kitchen on each floor. And every kitchen has everything you need. I have a set of plates for 12 people of 3 different types. Also, a large number of other plates. Good pots, pans, and enough cutlery. Each floor has a coffee maker, microwave, etc. About my personal belongings. You are lying arrogantly again. Just for the convenience of customers, I keep in the kitchen tea, coffee, granulated sugar, etc. I especially buy some spaghetti, biscuits, canned goods, toilet paper, laundry detergent, soap, tablets for the dishwasher, etc. Since sometimes customers come at night and then they have the opportunity to have a shower and eat something. And I always say that customers can enjoy everything that is in the kitchen. But because of people like you, I would have to leave the kitchen empty. And then, coming even for a week, all customers will have to buy everything from toilet paper and finishing with salt. In general, your feedback is very emotional. But there are no real facts. Everything was done according to the rules and correctly. But if you wanted to get some stress rather than rest, then you coped with it remarkably well. I, unfortunately, do not have photos to show what was happening in my house during your stay, since I do not have the right to take pictures. But I would ask you not to lie. It is unacceptable and not correct. As you can see, my house is booked for the following summer. And every day I try to improve it and make living conditions more comfortable. And I'm very sorry that there are such ungrateful clients as you. All the best

“As always a lovely stay”

“casa Bon bon”

Thank you for the nice review & for being lovely guests in our villa. Best wishes to you both.

“A clean, comfortable villa with excellent pool”

“Excellent villa, short walk to pubs etc short drive to activities, water parks, gokarting etc”

“Week in the sun”

“Fantastic villa , spotless.”

Thank you for your lovely comments. We appreciate you taking the time to review one of our properties and we are glad that you enjoyed your stay.""

“An ideal villa in a near central location”

Thank you, John. So nice to know that our efforts were appreciated. You'll be welcome any time.

“Loved the villa, kids loved the pool.”

"Thank you for your lovely comments. We appreciate you taking the time to review one of our properties and we are glad that you enjoyed your stay.""

“beautiful villa”

Hi Mr Moore, We are so glad you enjoyed your stay, and look forward to you going back in September, you were a perfect guest. Kind regards Ron & Lorna.

“Fantastic”

Thank you so much for taking the time and trouble of writing us this wonderful review. We love what we do and its great to be appreciated for our efforts. We are so pleased that you travelled from Madrid to stay with us and that you both left fully relaxed. Hope our paths cross again in the future. Sunny regards Jane & Martyn

“Owens B&B”

We thank you very much for your kind words, and look forward to meeting you again soon. regards Paul & Irene